Thursday, December 19, 2013

Should Verizon Honor Its Contract?

I have been a long time customer of Verizon Wireless. My former employer had a deal where employees receive a 20% discount on Verizon Wireless service. About one year ago, I purchased a new cell phone from Verizon which, of course, had a new 2-year contract requirement. A couple months ago, I started receiving messages (including Email, texts, and postal mail) from Verizon saying that I needed to renew my discount by validating my employment.

Since I am no longer employed by that employer, I was not able to validate my employment. As a result, Verizon took away their 20% discount. I am stuck paying the higher, non-discounted rate even though I had no idea that it may end in the middle of my contract. But the question that I'd like to ask is should Verizon honor the discount which was in place when I bought the new phone until my 2-year contract is over? Is it fair for them to pull the discount away in the middle of my contract?

What do the readers think?

PF Stock

1 comment:

  1. That is unfair for your part. I'm not sure of the contract you signed but I am thinking Verizon should have honor the discount you have back when you're still with your previous employer when you purchased the phone.